Privacy Policy
Effective Date: 04/09/2025
Introduction & Scope
Welcome to Moroccan Vignettes! We believe that exploring Morocco should be an adventure filled with wonder, not worry about your personal information. This Privacy Policy explains how we collect, use, and protect your personal data when you visit and use our website at www.moroccanvignettes.com.
This policy applies to all services offered by Moroccan Vignettes, including trip planning, booking assistance, travel guides, and any other features available on our platform. By using our website, you agree to the practices described in this policy.
Information We Collect
Information You Provide Directly
When you interact with our website, you may choose to share information with us, including:
- Personal details like your name, email address, phone number, and mailing address
- Payment information such as credit card details and billing addresses (processed securely through our payment partners)
- Travel preferences including destinations of interest, accommodation preferences, dietary restrictions, and accessibility needs
- Communication content when you contact us via email, chat, or contact forms
- Account information if you create a profile with us, including login credentials and profile preferences
Information We Collect Automatically
When you browse our website, we automatically gather certain information to improve your experience:
- Technical data including your IP address, browser type, device information, and operating system
- Usage information such as pages visited, time spent on our site, and how you navigate through our content
- Location data (with your permission) to provide location-relevant travel recommendations
- Cookie data and similar tracking technologies (see our Cookies section below)
- Analytics information to understand how visitors use our website and identify areas for improvement
How We Use Your Information
We use your personal information to make your Morocco travel planning as smooth and personalized as possible:
Service Delivery: We use your information to provide travel recommendations, process bookings, arrange accommodations, and deliver the travel services you’ve requested.
Personalization: Your preferences help us tailor content, suggest relevant destinations, and customize your browsing experience.
Communication: We’ll use your contact information to respond to inquiries, send booking confirmations, provide travel updates, and share important service-related messages.
Payment Processing: Financial information is used to process transactions securely and prevent fraudulent activity.
Website Improvement: Analytics data helps us understand user behavior, fix technical issues, and enhance our website’s functionality and content.
Marketing (with consent): If you opt in, we’ll send you travel inspiration, special offers, and updates about Morocco destinations via email or other channels.
Legal Compliance: We may use your information to comply with applicable laws, resolve disputes, and enforce our terms of service.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Here’s what you should know:
Types of Cookies We Use
Necessary Cookies: Essential for website functionality, including security features, login systems, and basic navigation. These cannot be disabled.
Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous usage statistics and identifying popular content.
Functionality Cookies: Remember your preferences and settings to provide a more personalized experience during future visits.
Advertising Cookies: Used to display relevant travel offers and content based on your interests and browsing behavior across different websites.
Managing Your Cookie Preferences
You can control cookies through your browser settings or our cookie preference center. Keep in mind that disabling certain cookies may limit some website features. Most browsers allow you to:
- View and delete existing cookies
- Block cookies from specific websites
- Block all cookies (though this may affect functionality)
- Set preferences for third-party cookies
Third-Party Sharing
We work with trusted partners to provide you with comprehensive travel services. Here’s how we share your information:
Our Key Partners Include:
Booking Platforms: We share necessary information with hotels, tour operators, and other service providers to complete your reservations.
Payment Processors: Credit card and payment details are shared with secure payment gateways to process transactions safely.
Analytics Services: We use services like Google Analytics to understand website performance and user behavior (data is typically anonymized).
Marketing Partners: With your consent, we may share information with advertising platforms to show you relevant travel content across the web.
Customer Support Tools: We use third-party platforms to manage customer inquiries and provide better support services.
Why We Share Information
We only share your data when it’s necessary to provide our services, improve your experience, comply with legal requirements, or when you’ve given explicit consent. We never sell your personal information to third parties for their own marketing purposes.
Your Rights & Choices
You have significant control over your personal information. Depending on your location, you may have the following rights:
Access: Request a copy of the personal information we hold about you and understand how it’s being used.
Correction: Ask us to update or correct any inaccurate or incomplete information in our records.
Deletion: Request that we delete your personal information, subject to certain legal and business requirements.
Restriction: Ask us to limit how we process your personal information in specific circumstances.
Data Portability: Request that we provide your information in a structured, machine-readable format that you can transfer to another service.
Opt-Out: Unsubscribe from marketing communications at any time using the unsubscribe link in emails or by contacting us directly.
Object: Object to certain types of processing, including direct marketing and profiling.
How to Exercise Your Rights
To exercise any of these rights, please contact us at info@moroccanvignettes.com. We’ll respond to your request within 30 days and may ask you to verify your identity to protect your privacy.
Data Retention
We keep your information only as long as necessary to provide our services and meet legal requirements:
Newsletter Subscriptions: We retain email addresses until you unsubscribe or request deletion.
Booking Records: Travel booking information is typically kept for 7 years for accounting and legal purposes.
Analytics Data: Website usage data is generally retained for 26 months to help us improve our services.
Customer Support Records: Communication records are kept for 3 years to provide consistent support and resolve any issues.
Account Information: If you create an account, we retain your profile information until you request deletion or close your account.
When retention periods expire, we securely delete or anonymize your information unless we’re required to keep it longer for legal reasons.
Security Measures
Protecting your personal information is a top priority for us. We implement multiple layers of security:
Technical Safeguards: Our website uses HTTPS encryption, secure servers, and regular security updates to protect data in transit and at rest.
Access Controls: Only authorized team members have access to personal information, and access is limited to what’s necessary for their role.
Third-Party Security: We carefully vet our partners and require them to maintain appropriate security standards through contractual agreements.
Regular Monitoring: We continuously monitor our systems for potential security threats and vulnerabilities.
Incident Response: We have procedures in place to quickly respond to and resolve any security incidents.
While we take extensive precautions, no internet-based service can guarantee 100% security. We encourage you to use strong passwords and keep your account information confidential.
International Transfers
As a travel website serving global destinations, your information may be processed or stored in countries outside your home country, including Morocco, the United States, and European Union member states.
When we transfer your data internationally, we ensure appropriate safeguards are in place:
- Standard Contractual Clauses approved by relevant data protection authorities
- Adequacy decisions recognizing that certain countries provide adequate data protection
- Your explicit consent for specific transfers when required by law
These measures ensure your information receives the same level of protection regardless of where it’s processed.
Children’s Privacy
Moroccan Vignettes is designed for adults planning travel experiences. We do not knowingly collect personal information from children under 16 without parental consent.
If you’re a parent or guardian and believe we’ve collected information about your child, please contact us immediately at info@moroccanvignettes.com, and we’ll promptly delete any such information from our records.
For family travel bookings, we may collect information about children as necessary to provide travel services, but this is always done with explicit parental consent and oversight.
Changes to This Policy
As our services evolve and privacy laws change, we may update this Privacy Policy from time to time. When we make changes:
- We’ll post the updated policy on this page with a new effective date
- For significant changes, we’ll notify you via email or a prominent notice on our website
- We encourage you to review this policy periodically to stay informed about how we protect your information
Your continued use of our website after policy changes indicates your acceptance of the updated terms.
Contact Information
We’re here to help with any questions or concerns about your privacy. You can reach us:
Email: info@moroccanvignettes.com
Subject Line: Please use “Privacy Inquiry” in your subject line for faster processing
Response Time: We aim to respond to all privacy-related inquiries within 48 hours during business days
For general travel questions or booking assistance, you can also use our regular contact channels, but privacy-specific questions will receive the fastest response at the email address above.
Thank you for trusting Moroccan Vignettes with your travel dreams. We’re committed to protecting your privacy while helping you discover the magic of Morocco!